At VogueSpex, we respect our customers and understand that they are concerned about privacy, so we have instituted policies intended to ensure that your personal information is handled safely and responsibly. This Privacy Policy explains what VogueSpex does with your information and what you can expect from VogueSpex. You should review this Privacy Policy periodically as we may update it from time to time.

 

1.WHAT TYPE OF DATA DO WE COLLECT ABOUT YOU?

 

Personal data relating to Internet users viewing the Site may be collected through the Site on each of the following occasions:

1. Data regarding navigation may be collected by our web servers or by cookies when you are browsing the Site;

2. Data regarding your identity and email address may be collected when you send an email to us through the Site (if you choose to do so), or where you submit an Order Form in accordance with our Terms and Conditions;

3. Data regarding your identity may be collected by the Site on registration for online ordering; and

4. Data regarding your identity, medical details as contained on any prescription or other supporting information that you provide to us, whether by email, telephone, fax or post.

5. Upon collection the personal data will be stored for as long as is reasonably necessary to provide goods and services, including after sales services to you, in accordance with our Terms and Conditions.


2.WHAT IS A COOKIE?

 

Cookies are pieces of information that are sent to your computer by VogueSpex when you log onto our website. They are stored on your computer’s hard drive, allowing us to recognise you as a user when you next visit. We may also use this data to analyse trends and statistics and to help us to provide a better service. If you do not want cookies to be stored on your PC, it is possible to disable this function from within most internet browsers.

 

3.HOW IS DATA SECURED ?

 

VogueSpex is committed to doing its best to maintain the security of all information collected on our site. When credit card information is transmitted online, VogueSpex uses Secure Sockets Layer (SSL) server software to prevent unauthorised access to the information. SSL is a highly sophisticated method of scrambling data as it travels from your computer to our Web site's servers. You can identify the secure connection by looking for a locked padlock icon at the lower portion of your browser window.


4. WHAT WE DO WITH THE INFORMATION WE COLLECT ABOUT YOU


The web servers that serve the Site collect the IP address of users who visit the Site, their Site navigation information (page requested, time of request, browser type and server response) as well as the user name if the user has registered to any restricted areas of the site.

This information is regularly aggregated and de-identified so that the number of visits to the Site and its pages, the average time spent on the Site and the pages viewed, etc., can be measured and analysed to improve our product offerings and marketing approach and to improve the Site's content and functionality.

You may want to send an email to us through the Site, for instance via the 'Contact' pages. By doing so, you will provide us with basic information about yourself, such as your email address, telephone numbers, your name, your query and could include certain medical information.

We will not use the information you provide when sending us emails for purposes other than responding to your message, handling your query or your Order, analysing your feedback and/or suggestions and for improving the Site.

In addition to a copy of your prescription from a registered medical practitioner or registered ophthalmic optician, or details thereof as applicable you are required to provide the personal information set out in the Order Form.

This information, as well as your password, is processed by us for the purpose of processing your Order Form, delivery Goods to you and otherwise performing our obligations to you in accordance with our Terms and Conditions. If you do not wish to register, but would still like product or service information, all you need to do is to send us an email provided on the ‘Contact’ page.

 

5. WITH WHOM DOES VOGUE SPEX SHARE YOUR INFORMATION ?


Data collected by web servers and cookies are not transferred to any third parties. As such we do not store credit card details nor do we share customer details with any 3rd parties.

 

6. LINKS FROM THE WEBSITE TO OTHER WEBSITES

 

Our website may contain links to other web sites which are outside of our control and not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

 

7. CHANGES TO OUR PRIVACY POLICY

 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

 

8. CONTACT US

 

If you have any questions about any aspect of this Policy or want to discuss how we handle your data you can contact as per the details on the Contact page.